Refund Policy

Our Satisfaction Commitment

We are committed to providing high-quality brake services that meet or exceed your expectations. Our goal is to ensure your complete satisfaction with every service we perform. If you are not satisfied with our work, we will work with you to resolve any concerns promptly and fairly.

All brake services come with our comprehensive warranty coverage, and we encourage customers to contact us immediately if they experience any issues with our work.

Warranty Coverage

Refund Eligibility

Eligible Circumstances

Refunds may be considered in the following situations:

• Service was not performed as agreed upon in the written estimate
• Parts or workmanship fail to meet industry standards
• Significant service delays beyond our control that substantially impact the customer
• Billing errors or overcharges
• Services cancelled before work begins (subject to cancellation policy)

Non-Eligible Circumstances

Refunds are generally not provided for:

• Normal wear and tear of brake components
• Damage caused by customer negligence or misuse
• Services performed correctly according to industry standards
• Customer dissatisfaction with properly functioning brake systems
• Changes in customer preferences after service completion
• Damage from accidents, racing, or extreme driving conditions

Refund Process

Step 1: Contact Us

If you believe you are entitled to a refund, please contact us immediately at (605) 966-5711 or email liliannaserrano@pyleautobrakesvc.com. We encourage customers to discuss concerns with us first, as many issues can be resolved through warranty service or adjustments.

Step 2: Documentation Review

We will review your service records, warranty documentation, and any supporting evidence related to your refund request. This may include:

• Original service estimate and work order
• Payment receipts and invoices
• Vehicle inspection reports
• Photos or documentation of alleged issues

Step 3: Vehicle Inspection

In most cases, we will need to inspect your vehicle to assess the condition of the brake system and determine the validity of the refund request. This inspection will be performed by our ASE-certified technicians at no charge.

Step 4: Resolution Decision

Based on our review and inspection, we will determine the appropriate resolution, which may include full refund, partial refund, warranty repair, or service adjustment. We will communicate our decision and reasoning within 5 business days of completing our review.

Types of Refunds

Refund Timeline

Alternative Resolutions

Before considering refunds, we often explore alternative resolutions that may better address customer concerns:

Warranty Repair

If the issue is covered under our warranty, we will perform necessary repairs or replacements at no charge to restore proper brake system function.

Service Adjustment

Minor adjustments or corrections to address specific concerns about brake performance or operation.

Parts Upgrade

In some cases, we may offer to upgrade to higher-quality brake components to address performance concerns or extend service life.

Customer Responsibilities

To be eligible for refund consideration, customers must:

• Report issues promptly after discovering them
• Provide accurate information about vehicle condition and driving habits
• Allow reasonable opportunity for inspection and resolution
• Maintain proper vehicle operation and avoid actions that could worsen issues
• Provide all requested documentation and cooperate with the review process

Dispute Resolution

If you disagree with our refund decision, we encourage you to discuss your concerns with our management team. We are committed to finding fair solutions that address legitimate customer concerns while maintaining our business integrity.

For unresolved disputes, customers may seek resolution through appropriate legal channels or consumer protection agencies in accordance with South Dakota state law.

Contact Information for Refund Requests

To request a refund or discuss service concerns, please contact us:

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or applicable laws. Updated policies will be posted on our website with a new "Last updated" date. Continued use of our services constitutes acceptance of any policy changes.