Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Schedule brake service appointments
• Call or email us directly
• Request estimates or information about our services

This information may include:

• Name and contact information (email, phone number)
• Vehicle information (year, make, model)
• Service preferences and brake system concerns
• Payment information (processed securely by third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our brake services
• Process service appointments and communicate with customers
• Send service reminders and maintenance recommendations
• Respond to customer inquiries and provide technical support
• Process payments and maintain service records
• Comply with legal obligations and protect our business interests
• Improve our website functionality and user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Website hosting and maintenance providers
• Email service providers for appointment confirmations

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption technology
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure physical storage of paper records

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner and your browser settings. For detailed information about our cookie usage, please refer to our Cookie Policy.

Your Privacy Rights

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for extended periods as required by automotive industry standards and legal requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: